Any and all complaints expressed will be given full attention and will be responded to. Front line employees receiving complaints in person or by phone will direct the person to the appropriate area manager. If the manager is unavailable, the patron may either speak with the Facility Coordinator on duty, or the employee will request the patron’s name and phone number so that the area manager, or other appropriate contact, can get in touch with them. The employee will also give the patron that area manager’s contact information.